Frequently Asked Questions

All CTO training courses are presented onsite, at your office or workplace.  Your trainer comes to you, to facilitate your training in the comfort of your own workplace environment.

We also have over 300 online training courses available, if you would prefer an online training option.

Please visit our online course page here to see our most popular online training courses.

CTO Training courses are provided in all Australian capital cities, many large regional centres, and in a number of international locations:

These include:

• Brisbane
• Gold Coast
• Sydney
• Canberra
• Melbourne
• Hobart
• Adelaide
• Perth
• Darwin

• New Zealand
• Singapore
• Malaysia
• Thailand
• United Kingdom
• Canada
• USA

CTO Training can be presented anywhere in Australia.

If we don’t have a local trainer, we will organise to fly your trainer to you –  you will simply need to meet travel and accommodation costs.

We normally recommend your trainer arrives in your town the day prior to your training.

Your trainer may fly to you from anywhere within Australia, as we will always match you with the most highly qualified facilitator to present your course.

We can provide training for 1-3 trainees for the same rate.
We can provide training for 4-8 trainees for the same rate.
Extra trainees over 9 or more, are charged a fee per person

We can provide 1-to-1 customised, onsite training, starting from as little as $695 for a half day course, depeding on the training you require.

However, we can provide training for up to 3 trainees for the same rate.  So if there is anyone else in your office who will also benefit from the training, there is no extra charge for them to attend the training.

Yes, your training can be completely tailored to your requirements.

You can leave some topics out of one course, and add new topics from other courses.

The easiest way to do this is to download the course outline from each of the courses you’re interested in, then highlight the topics you would like to cover from each course.

Then simply email the highlighted course outlines back to us, and we’ll have your trainer customise your training, to cover the topics you want.

It’s easy 🙂

You don’t have to follow the standard course curriculum.

Remember, your training is customised to suit your needs.  So you can:

• change topics around
• skip topics if you already have those skills
• add topics in from other course levels
• for example, have some introduction level topics and some intermediate level topics

Yes, we can assist you to build and complete your own documents and files as part of the training process.

We offer our training as an onsite service only, with all courses customised to suit your particular requirements.

Yes, you can customise your training with topics from different course levels, to suit your requirements.

Training manuals, or training reference books, are available for most courses. These can be ordered at the time you book your training.

You can choose to have one training manual per person, or you can just order a couple of copies for the office, as reference materials following the completion of your training course.

Most training manuals are available in a printed format.

Some training manuals are now available in a digital format.

Click here to see the comprehensive list of training manuals available from CTO.

Your onsite training is presented by your trainer at your workplace, and can be totally customised to suit your needs and timeframes.

You can have:

• a 1-day course
• a 1.5 day course
• a 2-day course
• or 1 day per week, running over 3-4 weeks

You choose what best suits you and your business.

Your online training courses begin around the middle of each month, and two topics are released each week, over a duration of six weeks.

Yes, you can change your training date up to 5 days prior to your training. You will incur a reschedule fee of $75.

There is a reschedule fee of $75 if you change your course date after your training is already booked.

Your training can be fully refunded up to 10 working days prior to your scheduled course date.

There is a 50% cancellation fee if you cancel your training within 10 working days of your scheduled course date.

There is a 100% cancellation fee if you cancel your training within 2 working days of your scheduled course date.

You can book your course a minimum of 10 working days out, on a date which suits you.

This is done via the Course Registration page on the CTO website.

Why do you have to book 10 working days in advance?   Because of the time it takes to:

• Find you an available trainer (they get very booked up)
• Issue your invoice
• Receive your payment
• Send your training confirmation details
• Have your trainer call you to discuss your required training outcomes
• Give your trainer time to then prepare your training to fit your requirements
• Order your training manuals
• Deliver your training manuals, which are printed on demand and shipped to your location/s

Your training begins at 9:30am.

We request you are at your training venue, and ready to go in to your training session, at least 15 minutes prior to your course start time.

Training is completed at 4:30pm, unless you request a shorter lunch break in order to finish your training a little earlier.

Training breaks are taken for 15 minutes in the morning and afternoon, and for one (1) hour at lunchtime.

Our standard training day runs over 6 hours, from 9:30am – 4:30pm.

However, we also offer a half day training session, for 3 hours.
A half day course runs from 9:30am to 12:30pm.

Our standard training sessions run from 9:30am to 4:30pm.

However, if you would prefer different start and finish times, please negotiate this directly with your trainer, when they call you to discuss your course.

Your trainer will be happy to meet your request where possible.

You don’t have to pay when you book your training.

First we will allocate you an expert CTO trainer, for the training date or dates you have requested.

You will then be issued with an invoice.  Once you receive your invoice, your payment is due.

Your training is confirmed once your payment has been received.

Payment can be made by credit card, Paypal or direct deposit.

To make your payment, simply follow the payment link in your booking confirmation email.

Once your payment has been received by CTO, you will receive a Training Confirmation email from us.

This email will confirm that:

• your payment has been received
• your training date is booked
• your trainer has been allocated to your booking
• and your training manuals have been ordered, if you requested manuals for your training session

Your invoice will be emailed to you as soon as we have allocated a trainer for you, for one of your preferred training dates.

Please note that until your payment is received, your training booking is not confirmed, and you may lose the training date/s you have requested.

So please remember to pay your invoice as soon as possible after you receive it, to lock in your trainer for your preferred training date.

Yes, you can book your training online on the CTO website.

Please visit our Course Registration page to book your training for the date/s which best suit you.

You don’t have to pay when booking.

Once your trainer has confirmed their availability to conduct your training on the date/s you have requested, you will then be issued with an invoice.

Your training is confirmed once your invoice has been paid.