Professional Telephone Skills
Overview:
Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
Professional Telephone Skills course topics include:
- Positive self direction
- Being prepared prior to answering the telephone
- Asking questions, listening effectively and taking action
- Focussing on your customer, to enable you to listen to them assertively, empathetically, and with a sense of care
- Following up, following through and going the extra mile
Course Details:
Level:
This course has only one level
Related Course:
- Calming Upset Customers
- Customer Service Excellence
- Beyond Customer Service - Effective Programs to Retain Your Customers
- Telephone Courtesy & Customer Service Skills
- Call Centre Success - Essential Skills
- Handling Difficult People and Situations
- Customer Satisfaction
- Customer Service in the Information Age
Learning Outcomes:
At the completion of this course the student should be able to:
- Understand how to provide effective client service over the phone
- Project a professional image over the phone
- Master a professional, effective and reassuring telephone voice
- Gain client’s trust using proven communication techniques
- Have the ability to question effectively over the phone
- Master proven techniques to manage irate customers professionally
- Learn tips for handling a busy reception
- Phrase more effectively for a positive and clearer communication
- Establish the right words for unambiguous, positive and productive communication
Prices:
| Trainees | Price | |
|---|---|---|
| 1-3 trainees | $2,420 | per day |
| 4-20 trainees | $3,850 | per day |
| Each additional trainee | $330 | per day |
