Author: Blake Manchester

Is your Call Centre Team providing the best customer service, 100% of the time? When it comes to looking after customers, by phone, email or a number of other ways, impressions matter. Understanding your role is critical in ensuring you’re able to respond to your customers needs the best way possible. Join us for our...

Management is Doing Things Right  –  Leadership is Doing the Right Things   Organisations today are in a constant state of flux as they respond to the fast-moving external business environment, local and global economies, and technological advancement. This Means Change. In our Change Management webinar, your CTO Expert guides you through the best strategies...

Outlook is one of the most important tools you’re using. So why not learn how to use it better!   Are you using Outlook to its full potential? Microsoft Outlook is one of the best email clients available.  With a simple and easy to manage interface making it perfect for the less tech-inclined, and immense...

Telephone Courtesy can be a Make-or-Break Skill when it comes to Calling a Customer   Many of us are great communicators when it comes to in-person, face to face meetings, however when it comes to conversations over the phone, we fall flat! This is normal, talking over the phone doesn’t always come naturally, and it...

Leading Virtual Teams is the New Challenge that you Can’t afford to fail at. The past few months have made it clear that the future is Virtual. However, it would be silly to pretend that connecting with your workforce online is always simple and straightforward.  In fact, it can be hard. This week, our Leadership Webinar...

To Win in the Marketplace You must First Win in the Workplace It’s no secret that todays workplace is ruled by technology that seems to evolve far to fast to keep up with!  Being efficient means being advanced at using every tool available to you, but there are so many tools that it sometimes feels...

Would you like to remain calm, defuse conflict, and keep your dignity, when handling difficult people and situations at work? This CTO Webinar covers the top strategies for ensuring you and your team can handle those tough moments. Webinar Bonus: Learn what's the WORST thing to do, when dealing with difficult people!

Do you need shared file storage in the cloud & an excellent backup solution for your Business? In this Webinar, we explain why OneDrive should be your cloud storage solution of choice, and the top tips for getting the most out of it! Webinar Bonus: Learn how to sync your files with OneDrive automatically!

  Are you feeling Anxious & Stressed about the future of your Business since COVID hit? Since COVID struck there has been a worldwide increase in stress within Businesses, with many Business owners having difficulty handling emotions or more pressure at balancing work and home? It’s time to focus on your Wellbeing Now. Wellbeing is...

Microsoft Yammer is the Social Enterprise Network of the 21st century, providing a game-changing platform for your organisation' community. Yammer provides a distinct way to connect your entire network of staff – with enjoyable and engaging communication.